Last updated: 12/5/26

At Untameable, we respect your privacy. We collect the information we need to process orders, deliver products, answer questions, improve the website and keep the business running properly.

We do not sell your personal information. We do not do anything strange with it. We have better things to do.

This website is operated by Untameable Limited. For privacy questions, contact us at hello@untameable.co.uk.

What we collect

When you shop with us, contact us or use our website, we may collect your name, email address, phone number, billing and delivery address, order details, payment confirmation, messages you send us, returns information, marketing preferences, and website/cookie/device data.

We do not store your full payment card details. Payments are handled securely by our payment provider.

How we use it

We use your information to process and deliver orders, take payment, prevent fraud, send order updates, reply to enquiries, handle returns and refunds, improve the website, send marketing where permitted, and meet legal, tax and accounting requirements.

In short: to get your order to you, look after you properly, and run Untameable without chaos.

Marketing

If you sign up to our emails, we may send you product news, launches, offers and other Untameable things worth knowing.

You can unsubscribe at any time using the link in our emails or by contacting hello@untameable.co.uk.

No sulking. No hard feelings.

Cookies

Our website uses cookies and similar technologies. Some are essential, like basket and checkout cookies. Others help us understand website performance, improve your experience or support marketing.

Where required, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings or our cookie banner, where available.

Who we share it with

We may share your information with trusted third parties who help us run the business, such as payment providers, delivery companies, website and ecommerce platforms, email marketing platforms, analytics providers, customer service tools, professional advisers, and regulators or authorities where required by law.

We only share what is necessary.

How long we keep it

We keep personal information only for as long as needed.

Order and transaction records may be kept for up to 6 years for tax and accounting purposes. Customer service messages may be kept for 2 years. Marketing data is kept until you unsubscribe or ask us to delete it, unless we need to keep a record of your preference.

Your rights

You have rights over your personal information. You may be able to ask us to access, correct, delete, restrict, object to or transfer your information, or withdraw consent where we rely on it.

To exercise your rights, email hello@untameable.co.uk.

Complaints

If you are unhappy with how we handle your personal information, contact us first at hello@untameable.co.uk and we’ll try to put things right.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Changes

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.